FREQUENTLY ASKED QUESTIONS
ADMINISTRATIVE QUESTIONS
How can I place an order?
Our customer service telephone number is +34 934172933. You can also send an email to info@easy-detect.com
How do I request an invoice?
To request an invoice, please send an email to info@easy-detect.com with your details, delivery note number and order number.
What is your shipping policy?
All goods will be supplied:
a. Carriage paid for sales over €500 net (for mainland Spain).
b. Carriage charged on the invoice for sales under €500 net.
I.Less than €250: €6
II. From €250 to €500: €12 c. Islands, Ceuta, Melilla: (Please enquire) d. Outside Spain: (Please enquire)
e. *Please enquire about shipping conditions depending on the volume and type of product for special equipment*
What is the return policy?
Returns must be requested within 20 calendar days of receipt of the goods by the customer. Returns, even under warranty, will not be accepted if sent carriage forward without a specific return number. The issuance of a return number does not imply acceptance; Easy-detect will verify the condition of the product and notify the customer of acceptance or refusal. In any case, a 15% deduction of the net value will be applied to the returned goods. Transport costs will be borne by the customer. Returned products must be in perfect condition, with their original packaging and manuals. Returns of products with broken seals, installed or tampered with, or products requested outside the catalogues will not be accepted. Easy-detect reserves the right to accept or reject returns.
How to enquire about a delivery time?
Our customer service telephone number is +34 934 172933. You can also send an email to info@easy-detect.com indicating the order number.
COMMERCIAL QUESTIONS
How can I contact you?
How can I find out who my sales representative is?
You can look at the list of sales representatives and select the one closest to your area. You can also send an email to info@easy-detect.com indicating the company and the area of operation.
How can I obtain a price list?
How can I open an account?
You will need to fill in the CUSTOMER REGISTRATION form and send it to your sales representative.
How do I register on the website?
Simply enter your details in the Registration Request – Easy Detect form.
Do you have a video channel?
We have a channel where we post promotional videos and tutorials.
TECHNICAL QUESTIONS SAT
How can I request an RMA?
You will need to request the RMA form with an authorisation number by emailing soporte@easy-detect.com. Once you receive it, you will need to fill it in and send it back with the RMA number you have been given.
Who can provide me with technical assistance?
To contact a specialised technician, you will need to send an email to soporte@easy-detect.com indicating your order number and contact details. The technician specialising in the product you have purchased will contact you. You can also call +34 934 172933.
