﻿{"id":3187,"date":"2024-04-24T13:09:30","date_gmt":"2024-04-24T11:09:30","guid":{"rendered":"https:\/\/easy-detect.com\/faq"},"modified":"2024-04-24T13:09:30","modified_gmt":"2024-04-24T11:09:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/easy-detect.com\/fr\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHeader\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(0,0,0,0.59) 0%|rgba(0,0,0,0.41) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/easy-detect.com\/wp-content\/uploads\/2024\/04\/Fondo-FAQ-easy.png\u00a0\u00bb custom_padding=\u00a0\u00bb6vw||75px||false|false\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb70px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbae4a9430-66b3-4a3c-8213-396bdfae2158&Prime; header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb72px\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb72px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb40px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>QUESTIONS FR\u00c9QUENTES<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbServices\u00a0\u00bb module_id=\u00a0\u00bbadministrativas\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb custom_padding=\u00a0\u00bb60px||0px||false|\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bba93d2945-3305-4353-94ec-b01c374cd9d0&Prime; header_font=\u00a0\u00bbavenir||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_font=\u00a0\u00bbavenir|500|||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>QUESTIONS<span style=\"color: #63b794;\"> ADMINISTRATIVES<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb custom_padding=\u00a0\u00bb19px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment puis-je passer une commande ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Notre num\u00e9ro de t\u00e9l\u00e9phone d&rsquo;assistance est le +34 934172933, \u00e9galement par e-mail \u00e0 <a href=\"mailto:info@easy-detect.com\">info@easy-detect.com<\/a> <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment demander une facture ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pour demander une facture, vous pouvez le faire en envoyant un e-mail \u00e0 <a href=\"mailto:info@easy-detect.com\">info@easy-detect.com<\/a> avec vos coordonn\u00e9es, le num\u00e9ro de bon de livraison et le num\u00e9ro de commande<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelle est la politique d\u2019exp\u00e9dition?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Toutes les marchandises seront fournies;<\/p>\n<p style=\"padding-left: 40px;\">a. Frais de port pay\u00e9s pour les ventes sup\u00e9rieures \u00e0 500\u20ac net (pour l&rsquo;Espagne p\u00e9ninsulaire).<br \/>b. Frais de port factur\u00e9s pour les ventes inf\u00e9rieures \u00e0 500\u20ac net. <\/p>\n<p style=\"padding-left: 80px;\">I. Moins de 250 un montant de 6 euros<br \/>II. De 250 \u00e0 500 un montant de 12 euros c. \u00celes, Ceuta, Melilla: (Consulter) d. En dehors de l\u00b4Espagne: (Consulter)   <\/p>\n<p style=\"padding-left: 40px;\">e. *Consulter les conditions d&rsquo;exp\u00e9dition en fonction du volume et de la typologie du produit pour les \u00e9quipements sp\u00e9ciaux* <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelle est la politique de retour? \u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les retours doivent \u00eatre demand\u00e9s dans les 20 jours calendaires suivant la r\u00e9ception de la marchandise par le client. Les retours, m\u00eame sous garantie, ne sont pas accept\u00e9s avec frais de port dus sans un num\u00e9ro de retour sp\u00e9cifique. L&rsquo;\u00e9mission d&rsquo;un num\u00e9ro de retour n&rsquo;implique pas son acceptation; EASY-DETECT v\u00e9rifiera l&rsquo;\u00e9tat du produit et notifiera l\u00b4acceptation ou le refus. Dans tous les cas, \u00e0 la marchandise retourn\u00e9e s&rsquo;appliquera une d\u00e9pr\u00e9ciation de 15% de sa valeur nette. Les frais de transport seront \u00e0 la charge du client. Les produits retourn\u00e9s doivent \u00eatre en parfait \u00e9tat, avec leur emballage original et manuels. Les retours de produits avec sceaux ouverts, install\u00e9s ou manipul\u00e9s ne sont pas accept\u00e9s, ni de produits sp\u00e9ciaux fabriqu\u00e9s sur mesure ou personnalis\u00e9s.       <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment demander un d\u00e9lai de livraison?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Pour demander un d\u00e9lai de livraison, notre num\u00e9ro de t\u00e9l\u00e9phone d&rsquo;assistance est le +34 934 172933. Vous pouvez \u00e9galement envoyer un courriel \u00e0 <a href=\"mailto:info@easy-detect.com\">info@easy-detect.com<\/a> en indiquant le num\u00e9ro de commande. <\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbServices\u00a0\u00bb module_id=\u00a0\u00bbCOMERCIALES\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb custom_padding=\u00a0\u00bb60px||0px||false|\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bba93d2945-3305-4353-94ec-b01c374cd9d0&Prime; header_font=\u00a0\u00bbavenir||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_font=\u00a0\u00bbavenir|500|||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>QUESTIONS <span style=\"color: #63b794;\">COMMERCIALES<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb custom_padding=\u00a0\u00bb19px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment puis-je vous contacter ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]Notre num\u00e9ro de t\u00e9l\u00e9phone d&rsquo;assistance est le +34 934 172933. Vous pouvez \u00e9galement nous contacter par e-mail \u00e0 info@easy-detect.com, ou encore contacter le commercial le plus proche de votre zone via la liste des <a href=\"https:\/\/easy-detect.com#comerciales\">commerciaux.<\/a> [\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment savoir qui est mon commercial ? \u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Vous pouvez consulter la liste des <a href=\"https:\/\/easy-detect.com#comerciales\">commerciaux <\/a>et s\u00e9lectionner celui le plus proche de votre zone, ou envoyer un e-mail \u00e0 info@easy-detect.com en indiquant votre entreprise et la zone d&rsquo;activit\u00e9.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment obtenir une liste de prix?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Vous devez contacter directement votre commercial par e-mail ou par t\u00e9l\u00e9phone. [\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment ouvrir un compte?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vous devez remplir le formulaire<a href=\"https:\/\/easy-detect.com\/wp-content\/uploads\/2024\/04\/APERTURA-DE-CLIENTE.xlsx\" target=\"_blank\" rel=\"noopener\"> OUVERTURE DE CLIENT<\/a> et l&rsquo;envoyer \u00e0 votre commercial.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment me registro en la web?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Il suffit d&rsquo;entrer vos donn\u00e9es dans la section<a href=\"https:\/\/easy-detect.com\/registro\"> Demande d&rsquo;inscription \u2013 Easy Detect<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbDisposez-vous d\u2019un canal avec des vid\u00e9os ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nous disposons d\u2019un canal avec des vid\u00e9os promotionnelles et des tutoriels.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/channel\/UCZuN2yYynF2_Uqk9QY68SZw\" target=\"_blank\" rel=\"noopener\">Cliquez ici pour voir notre canal.<\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbServices\u00a0\u00bb module_id=\u00a0\u00bbTECNICAS\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_image=\u00a0\u00bboff\u00a0\u00bb background_position=\u00a0\u00bbtop_center\u00a0\u00bb custom_padding=\u00a0\u00bb60px||60px||true|\u00a0\u00bb border_width_bottom=\u00a0\u00bb2px\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bba93d2945-3305-4353-94ec-b01c374cd9d0&Prime; header_font=\u00a0\u00bbavenir||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_font=\u00a0\u00bbavenir|500|||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbleft\u00a0\u00bb header_2_font_size=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb48px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>QUESTIONS<span style=\"color: #63b794;\"> TECHNIQUES SAT<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb custom_padding=\u00a0\u00bb19px||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment puis-je demander un RMA? \u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Vous devez demander le formulaire RMA avec un num\u00e9ro d&rsquo;autorisation par e-mail \u00e0 <a href=\"mailto:soporte@easy-detect.com\">soporte@easy-detect.com<\/a>. Une fois re\u00e7u, vous devrez le remplir et le renvoyer pour la demande avec le num\u00e9ro RMA obtenu.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQui peut m\u2019aider techniquement?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Pour contacter un technicien sp\u00e9cialis\u00e9, envoyez un e-mail \u00e0 <a href=\"mailto:soporte@easy-detect.com\">soporte@easy-detect.com<\/a> en indiquant le num\u00e9ro de commande et vos coordonn\u00e9es. Un technicien sp\u00e9cialis\u00e9 dans le produit achet\u00e9 vous contactera. Vous pouvez \u00e9galement appeler le +34 934 172933.  <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelle est la garantie des produits?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#63b794&Prime; toggle_icon=\u00a0\u00bb\uf07b||fa||900&Prime; open_icon_color=\u00a0\u00bb#63b794&Prime; open_toggle_icon=\u00a0\u00bb\uf07c||fa||900&Prime; module_class=\u00a0\u00bbfaqs\u00a0\u00bb _builder_version=\u00a0\u00bb4.25.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh2&Prime; title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_font_size=\u00a0\u00bb18px\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb custom_margin=\u00a0\u00bb||9px|||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||15px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#63b794&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]La couverture de la garantie est limit\u00e9e aux d\u00e9fauts de fabrication et ne s\u2019applique pas aux produits ayant subi des dommages dus \u00e0 une mauvaise utilisation, une installation incorrecte, une n\u00e9gligence, une usure normale, une manipulation interne, des r\u00e9parations par des tiers ou une utilisation dans des applications diff\u00e9rentes de celles pour lesquelles le produit a \u00e9t\u00e9 con\u00e7u. La p\u00e9riode de garantie d\u00e9pend de celle offerte par le fabricant et est d\u00e9taill\u00e9e dans la liste des cat\u00e9gories. Easy-detect se r\u00e9serve le droit de r\u00e9parer ou de remplacer les produits d\u00e9fectueux pendant la p\u00e9riode de garantie. La garantie associ\u00e9e \u00e0 chaque produit est r\u00e9gie par les termes \u00e9tablis par son fabricant et entre automatiquement en vigueur au moment de la vente du produit. La garantie des consommables, batteries et certains accessoires est limit\u00e9e. Demander la liste des cat\u00e9gories.<br \/>     [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>QUESTIONS FR\u00c9QUENTESQUESTIONS ADMINISTRATIVESNotre num\u00e9ro de t\u00e9l\u00e9phone d&rsquo;assistance est le +34 934172933, \u00e9galement par e-mail \u00e0 info@easy-detect.com Pour demander une facture, vous pouvez le faire en envoyant un e-mail \u00e0 info@easy-detect.com avec vos coordonn\u00e9es, le num\u00e9ro de bon de livraison et le num\u00e9ro de commandeToutes les marchandises seront fournies; a. Frais de port pay\u00e9s pour les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/pages\/3187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/comments?post=3187"}],"version-history":[{"count":0,"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/pages\/3187\/revisions"}],"wp:attachment":[{"href":"https:\/\/easy-detect.com\/fr\/wp-json\/wp\/v2\/media?parent=3187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}